Why Effective Communication with Your San Diego Property Manager Is Important

Partnering with a professional San Diego property management company means you don’t have to worry about developing and maintaining tenant relationships or keeping the lines of communication open with vendors, contractors, and HOAs. Your property manager will be taking care of all those details for you. 

As a property owner, your main job is to communicate openly and transparently with your management company. This will help you have an improved, more transparent investment experience. It can also lead to higher return on your investment (ROI).

Always Update Your Contact Information

Your property managers will need to know how to reach you if there’s an emergency or a question that needs your immediate input. Usually, larger maintenance expenses will need to be approved by you before any work begins. This is one of the reasons that your management company needs to know how to get in touch with you.

Keep your contact information current. Your property manager should have your phone number and email address as well as your best mailing address. When things change, make sure you alert your property managers. You don’t want them sending important information to an old email or mailing address or calling the wrong number when they need your approval.

Set Communication Expectations 

Before you enter into a management agreement, discuss how you prefer to be communicated with. Most investors don’t want to hear from their property managers every week. That’s understandable. However, each owner is different. You might want to touch base every quarter or twice a year to talk about property performance. Maybe you just want a check-in once a year when your lease renewals are coming up. 

To avoid hearing from your management company too often or not often enough, make sure you’re clear about your expectations. You should also explain how best to be reached. Some owners prefer a phone call and others want quick texts. If you’re investing in San Diego from outside of the state or the country, virtual meetings might be best.  Decide how you’ll communicate with one another at the beginning of your relationship. This will cut down on any potential frustrations or misunderstandings. 

Utilize Your Online Portal

When you begin working with our team at Onyx Property Management, we’ll set you up with access to an owner’s portal, which allows you to check accounting statements and review invoices. In addition, you’ll also find inspection reports and other valuable information. 

To stay informed about how your properties are performing, you’ll want to check in as often as you are able. Having access to this information will help you make informed decisions about your portfolio. It will also give you an idea of how you want to proceed when it’s time to renew a lease, acquire a new property, or invest in property upgrades to increase your rental value.